Great Rivers Hub Operations Manager

Job Title: Operations Manager, Great Rivers Pathways Community Hub (job description PDF)

Reports to: Director, Great Rivers Hub

Organization: Great Rivers United Way


Great Rivers United Way is working in partnership across government, health, and nonprofit sectors to create a system of community care coordination that among several objectives will connect people in need with resources available and assure at-risk populations are connected to holistic supports to improve their health. The nationally standardized Pathways Community HUB model focuses on completing pathways for high-risk individuals to reduce their risk and improve their overall health. Great Rivers Hub is the local implementation of the Pathways Community HUB model.

Great Rivers Hub functions as an administrative center for a community and region-wide network of care coordination agencies throughout identified communities who connect health and social services resources to disadvantaged populations. This model screens families for risk factors and connects them to Community Care Coordinators, such as Community Health Workers, who work for a variety of nonprofits and serve as a link to existing community resources.

A full-time Hub Operations Manager will be responsible for managing the day-to-day operations of the Hub model as well as working closely with the Hub Director to manage the implementation of the strategic direction and expansion of Great Rivers Hub.


Develop and implement the Great Rivers Hub and the network of care coordination agencies and Community Care Coordinators who will address needs of at-risk populations to mitigate risks and improve overall health. Manage a system to find the most at-risk populations, provide effective community care coordination, and measure results.


Pathways Community HUB model Management

Care Coordination Agency Support and Management

Community Engagement

 Great Rivers United Way Responsibilities


Our preferred candidate would have a Bachelor’s degree in public health, human services, or related field.

Minimum of two years of progressively responsible experience in human service, public health, administration and project management, community engagement and implementing processes through technological solutions.

Knowledge of public health and/or human services and nonprofit management. Specific knowledge of outcome-based planning, and program development. Ideally, knowledge of technological development, care coordination/peer support specialists, and client case management.

Strong organizational and time management skills. Ability to work independently. Excellent program management and implementation skills. Ability to work in a fast-paced, dynamic environment, handling multiple tasks simultaneously. Demonstrated ability to build and sustain productive relationships and work professionally and effectively with diverse individuals, groups, organizations and communities. Comfortable facilitating group meetings and trainings. Familiarity with health care and social services available in the region. Intermediate computer skills in Word, Excel, and PowerPoint.

Application Deadline: March 15, 2019

Send letter of interest and resume to:

GRUW – Human Resources
1855 East Main Street
Onalaska, WI 54650

Or, email:

Great Rivers United Way is an Equal Opportunity Employer.

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